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Practice Management / Accounts & Contacts

Manage your clients with confidence

A clear, connected way to manage client accounts and contacts in Legal Hub, and a reliable foundation for every matter.

One client recordOrganizations and individuals with compliance, references, advisors and contacts.
Automatic client numbersMark a contact as a client and Legal Hub creates the client number.
Client to matterSet up the client first, then open matters against an accurate record.
Global searchFind accounts, contacts and matters from anywhere in the app.
01

Accounts at the center of your client relationships

Create and manage accounts for organizations and institutions, with key details available from a single Summary view.

  • Compliance information, client references, responsible advisors and primary contacts in one place
  • Related tabs show the matters and invoices connected with the account
  • Use the Timeline to send emails, record calls and create appointments against the account
Client insight across practice areas
02

Contacts that connect your practice

Store individual client and stakeholder details in a consistent, accessible record, associated with the company they represent.

  • Capture identity verification, source of funds and purpose of engagement
  • When a contact is marked as a client, a client number is created automatically
  • Understand both the person and the organization behind every matter
KYC and compliance on the contact record

A simpler path from client to matter

d365Legal supports a straightforward process: set up the client as an account or contact first, then create the matter for their work. Because every matter needs a client, your team begins with accurate client information and keeps a clear connection between people, organizations and legal work.

With Legal Hub’s navigation and global search, authorized team members can quickly find accounts, contacts and matters from across the app. Lawyers, paralegals and support professionals spend less time searching and more time supporting clients.

Video demonstration

Build a more connected legal practice

Bring accounts, contacts, communications and matters together in Legal Hub and give your team a clearer view of every client engagement.

From first contact to final invoice, on one platform

Practice Management connects every step. Explore the rest of the flow.

See d365Legal with your own matters

Book a personal demonstration with David Blumentals, Director, Dynamics 365 Practice, or take the platform for a test drive.